Help & support

We have got your back.

A real person answers, usually the same working day. Email us, read the FAQ below, or just start a trial and put a couple of cars on the board.

Email [email protected] Open the workshop

Ways to reach us

However you want to get in touch

Email support The quickest way to a real answer. For anything: a bug, a question, help getting set up, or billing. [email protected]
Sales & general Wondering whether Bayline fits your garage, or want a hand deciding? Drop us a line and we will help. [email protected]
In the app Signed in already? Everything you need is a tap away, and mentions land in your inbox so nothing gets lost. Open the workshop

FAQ

Questions we get asked

Something not covered? Email [email protected] and we will sort it.

How do I get started?
Sign up, set your bays up in a couple of minutes, and book the first car in. Nothing to install, and no setup call to sit through.
Is there a free trial?
Yes. Every garage gets a 14-day free trial with everything included, and there is no card gate just to look around.
How much does Bayline cost?
Founding garages pay £29 per garage, per month, excluding VAT, locked for as long as they stay subscribed. The standard price is £39. Both plans include everything.
Do I pay per technician?
No. Every technician on the mobile app is included, however many staff you put on it. There is no per-seat charge.
Can I cancel any time?
Yes. You can cancel from your settings whenever you like, with no lock-in and no cancellation fee.
How does billing work?
Billing is monthly by card, handled securely by Stripe. Your invoices and receipts come from Bayline, and any billing question can go to [email protected].
Is my data safe?
Each garage is isolated from every other, your data is backed up, and it is never shared or sold. You can export what you need and delete your account at any time.
Can you help me move my existing records across?
Yes. Email [email protected] with what you have got and we will help you bring your customers, vehicles and history over.
Which devices does it work on?
The back-office runs in any modern web browser, on a desktop or a workshop wall display. The technician app is on iOS and Android, and both stay in sync in real time.

Still stuck? Talk to a person.

No ticket queue, no bot. Email us and a human who knows the product gets back to you.

Email [email protected]